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1 day ago
ivan ivanov
SLM Toyota Norwich
Response from SLM 1 day ago Hi Ivan, thank you taking the time to leave a five star review. We really appreciate it and look forward to welcoming you back to SLM Toyota Norwich soon.
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3 days ago
First class service nothing is to hard for them to do. The staff are very knowledgeable and if they don't know the answer they go and find out. They go the extra mile to but a great deal together, and they all meet the customers needs or make it easier on the customers budget.
Paul Howard
SLM Toyota Hastings
Response from SLM 2 days ago Hi Paul, thank you for your kind five star review! We are delighted to receive your kind feedback about your experience with us. SLM Toyota Hastings wishes you many happy miles in your new vehicle.
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4 days ago
I have used SLM for anumber of years, and they have always given excellent service. Thoroughly recommended.
Terry C
SLM Toyota Uckfield
Response from SLM 3 days ago Hi Terry, thank you for taking the time to leave us a five star review. We are pleased to hear about your experience with us here at SLM Toyota Uckfield and look forward to welcoming you back again.
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5 days ago
Very helpful. First class service. Thank you
Penny Stubbert
SLM Toyota Attleborough
Response from SLM 3 days ago Hi Penny, thank you for your wonderful five star review. We appreciate your kind comments about our service and are pleased to hear about your experience with us. We look forward to your next visit to SLM Toyota Attleborough.
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6 days ago
Always use this branch to service & MOT our little Aygo.
Close, convenient, exceptionally well priced for a main dealer.
Above all, they are super friendly, efficient, professional and courteous.
Love how our danky, but marvelous little car comes away gleaming after being with you for its yearly visit, thank you for this extra touch.
Would also like to
Make a special
Mention to your Sevice Manager, Andy.
He is an absolute asset to your team and the perfect member of staff to have meet, greet and explain everything to customers as the face of your business.
Wished we had the same level
Of service when we take our BMW & Merc for their yearly services.
Many Thanks again.
Kathryn Marsh
SLM Toyota Attleborough
Response from SLM 6 days ago Hi Kathryn, thank you for taking the time to leave us such a wonderful five star review. We are thrilled to hear your fantastic feedback about your experience with us and we really appreciate your kind words about our team. We look forward to welcoming you and your Toyota Aygo back to us again in the future. In the meantime, happy driving!
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1 week ago
Rebecca Grubb
SLM Toyota Hastings
Response from SLM 1 week ago Hi Rebecca, thank you for your kind five star review. We really appreciate it and are glad you enjoyed your experience with us at SLM Toyota Hastings.
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1 week ago
Very happy with the service and thank you Sophie for making the children feel so welcomed whilst we sorted out the paperwork!
Ben Richardson
SLM Toyota Norwich
Response from SLM 1 week ago Hi Ben, thank you for taking the time to leave us a five star review. We are pleased to hear about your experience with us and appreciate your kind comments about Sophie. We look forward to welcoming you back to SLM Toyota Norwich in the future.
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1 week ago
will garrod
SLM Toyota Norwich
Response from SLM 1 week ago Hi Will, thank you for taking the time to leave us a five star review. We really appreciate it and hope to see you at SLM Toyota Norwich again in the future.
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1 week ago
Alin Iclenzan
SLM Toyota Hastings
Response from SLM 1 week ago Hi Alin, thank you for taking the time to leave us a five star review. We are pleased that you enjoyed your experience with us here at SLM Toyota Hastings.
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1 week ago
Jacqueline Nunes
SLM Toyota Uckfield
Response from SLM 1 week ago Hi Jacqueline, thank you for taking the time to leave us a five star review. We really appreciate it and hope you enjoyed your experience with us here at SLM Toyota Uckfield.
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1 week ago
DJ.Daddy Cool
SLM Toyota Uckfield
Response from SLM 1 week ago Hi, thank you for taking the time to leave us a five star review. We really appreciate it.
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2 weeks ago
Ed Lusher
SLM Toyota Attleborough
Response from SLM 2 weeks ago Hi Ed, thank you for your kind five star review. We look forward to welcoming you back to SLM Toyota Attleborough in the future.
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2 weeks ago
Went for a test drive in the bz4x, currently Toyota's only electric car. We were taken out by James who was absolutely brilliant in terms of knowledge and patience, answering all our questions and providing a clear explaination of the car's features.
Past experiences of main dealers has been very mixed but this was what I would hope forInformation gathering without pressureJames made sure we were aware of various Toyota incentives and deals but at no point did it feel too much.
This was a very relaxed and pleasant experience, thank you SLM Toyota and especially James and the lady on reception who's name I didn't get.
Highly recommended.
Peter Russell
SLM Toyota Norwich
Response from SLM 2 weeks ago Hi Peter, thank your for your wonderful five star review. We are pleased to hear about your test drive in the All-Electric Toyota bZ4X and that James was able to guide you throughout the process.
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2 weeks ago
Found a Toyota Yaris Cross at this dealership. Our budget. Made an initial phone call to James and went in to view the car. The whole procedure was dealt with by James in a most professional and helpful manner, every question we asked,and there were many was explained so that we could understand. I do believe he went the extra mile to make our purchase effortless.
Diane Fisher
SLM Toyota Norwich
Response from SLM 2 weeks ago Hi Diane, thank you for taking the time to leave us a wonderful five star review. We are pleased to hear that James was able to help you find they perfect Toyota and that you enjoyed your car buying experience at SLM Toyota Norwich. We wish you many happy miles in your new Toyota Yaris Cross.
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3 weeks ago
Absolutely fantastic dealership. All the staff are really friendly and helpful. Nathan, the motability specialist, is great.
Kay Denison
SLM Toyota Lowestoft
Response from SLM 3 weeks ago Hi Kay, thank you for taking the time to leave us a five star review. We really appreciate your kind feedback and are pleased to hear about your experience with Nathan. We look forward to welcoming you back to SLM Toyota Lowestoft in the future.
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3 weeks ago
I have a service plan at Toyota and they are always helpful and efficient. I recently had an incident where I needed help and they were able to squeeze me in that day. Excellent customer service.
avril annison
SLM Toyota Norwich
Response from SLM 3 weeks ago Hi Avril, thank you for your wonderful five star review. We really appreciate your kind feedback and are pleased to hear that our team were able to assist you.
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3 weeks ago
Just travelled 4hrs to view a car. Left a £500 deposit last week to reserve the viewing and the car had not even been valeted ! We were hoping to seal a deal and drive the new car home the guy said he would have it valeted whilst we wait. The salesman agreed it should have been done and it wasn't up to standard!
In my opinion this is not acceptable, they have known for a week we were coming and that our plan was to drive it home, to then expect us to wait whilst they valet it at 4pm whilst he does the paperwork, when we're then having to drive 4hrs backThe car looked shoddy, very disappointed!
maxine Rathbone
SLM Toyota Norwich
Response from SLM 3 weeks ago Hi Maxine, thank you for taking the time to leave your feedback. We are disappointed to hear about your experience. Here at SLM Toyota Norwich we pride ourselves on offering high levels of customer service so we apologise that these standards were not met on this occasion.
We understand that you have spoken to our Sales Manager since your visit, however if you wish to discuss this further, please call us on 01603 480000.
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3 weeks ago
Called in to enquire about a possible new car purchase. Receptionist donned her sun glasses, avoided eye contact and left the show room without asking if I needed help. Two sales people were occupied, but others sitting in their office with a clear view of me standing waiting to be served just ignored me. After five minutes of this I gave up and left. Assume I caught them on a bad day as others seem happier.
Zoom Spider
SLM Toyota Hastings
Response from SLM 3 weeks ago Thank you for taking the time to leave a review. We pride ourselves on our customer service and encourage feedback, good or bad, so should we not meet our own high standards we can address our shortcomings promptly.
It is very difficult to comment on the circumstances surrounding your visit, it sounds as if it was perhaps a busy day, but I am so very sorry nobody came to greet you and help you with your enquiry.
I will be sharing your feedback with my team members and acting upon it accordingly. I am very disappointed, and I know my team will be too, but we will all be keen to learn from it.
I would appreciate the opportunity to discuss your visit personally if possible, so please call me on 01424 758555.
My apologies we let you down on this occasion.
All the very best.
Ryan.
General Manager.
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4 weeks ago
Mike Redhead
SLM Toyota Uckfield
Response from SLM 3 weeks ago Hi Mike, thank you for taking the time to leave us a five star review. We really appreciate it and look forward to your next visit to SLM Toyota Uckfield.
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4 weeks ago
Terry Crane
SLM Toyota Hastings
Response from SLM 4 weeks ago Hi Terry, thank you for your five star review. We really appreciate it and look forward to your next visit to SLM Toyota Hastings.
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1 month ago
Paul Baker
SLM Toyota Norwich
Response from SLM 1 month ago Hi Paul, thank you for taking the time to leave us a five star review. We really appreciate it and look forward to welcoming you back to SLM Toyota Norwich in the future.
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1 month ago
Gareth Sutton
SLM Toyota Lowestoft
Response from SLM 1 month ago Hi Gareth, thank you for taking the time to leave us a five star rating! We appreciate your review and hope to welcome you back to SLM Toyota Lowestoft in the future.
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1 month ago
Good efficient service
Ian Crocker
SLM Toyota Uckfield
Response from SLM 1 month ago Hi Ian, thank you for taking the time to leave us a five star review. We really appreciate your kind comments and are pleased to hear about your experience with us at SLM Toyota Uckfield.
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1 month ago
Catarina Rosario
SLM Toyota Hastings
Response from SLM 1 month ago Hi Catarina, thank you for your five star rating. We really appreciate it and look forward to welcoming you back to SLM Toyota Hastings in the future.
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1 month ago
Chris
SLM Toyota Attleborough
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1 month ago
Chris
SLM Toyota Norwich
Response from SLM 1 month ago Hi Chris, we are disappointed to receive your one star review. If you wish to discuss your experience further, please call our Sales Manager, Dean, on 01603 480000.
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1 month ago
I bought my CH-R two weeks ago, I dealt with Liam throughout the purchase and he was very friendly and helpful throughout the whole process. They let me & my wife take our time with the test drive and answered all my questions I had, they also gave me a good deal on my part exchange. I would definitely recommend and look forward to them looking after my car in the years to come.
Chris Boughen
SLM Toyota Uckfield
Response from SLM 1 month ago Hi Chris, thank you for taking the time to leave us a fantastic review. We really appreciate your five star rating and are pleased to hear about your car buying experience with Liam. We wish you many happy miles in your New Toyota C-HR and look forward to welcoming you back to SLM Toyota Uckfield for your aftersale care.
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1 month ago
Exceptional customer service. The whole buying process was seamless. Thank you Jordan
Yasmin Khan
SLM Toyota Hastings
Response from SLM 1 month ago Hi Yasmin, thank you for your wonderful five star review. We are pleased to hear about your car buying experience with Jordan. SLM Toyota Hastings wishes you many happy miles in your new car.
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1 month ago
Devilcat 99
SLM Toyota Norwich
Response from SLM 1 month ago Hi, thank you for taking the time to leave a five star review. We really appreciate it and look forward to welcoming you back to SLM Toyota Norwich.
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1 month ago
Anthony J
SLM Toyota Norwich
Response from SLM 1 month ago Hi Anthony, thank you for taking the time to leave us a review.
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