Recruitment at SMC Motor Group

SMC Motor Group is a family owned business, representing the Renault, Dacia, SEAT, CUPRA and MÓ franchise in Surrey and Hampshire for over 39 Years.

We are always looking for people who possess high levels of customer focus. SMC Motor Group firmly believes that it is people who make it one of the most successful and innovative Renault, Dacia, SEAT, CUPRA and SEAT MÓ Dealers in the country.

As consumers` knowledge of the market increases, so does their expectations of the service provided by a dealer, with comments from our customers such as:

"I could not have asked for better. He found the perfect fix in under five minutes and I was back on the road. Very very impressed and I will be returning to them again"

"Today was having service for my van Renault traffic, so I'm very happy about service department, very friendly and helpful explained everything very good."

(Reviews taken from Google Places)

The Company

SMC Motor Group are a family run group based across Surrey and Hampshire. We represent SEAT, CUPRA, Dacia and Renault and have won many awards from our manufacturer partners in our 40 years of trading. We believe in developing, nurturing and promoting our team and as such you will have access to the full manufacturer training programme, mentorship on site and outstanding career progression opportunities. As an MT200 dealer group we are big enough to offer real opportunities but small enough to really care.

The key to exceeding customers’ expectations and achieving customer satisfaction lies with the right people and their consistent delivery of a quality service. Equipped with the relevant knowledge and skills to deliver this service, people are able to fulfil their potential and help gain competitive advantage. It’s all part of our commitment to offer all the support you need to fulfil your potential.

SMC Motor Group is an equal opportunities employer.

Our Current Vacancies

SMC Motor Group - Group Parts Manager

An exciting opportunity has arisen for an enthusiastic and ambitious Group Parts Manager at SMC Motor Group!

• Location: SMC Motor Group (based at Aldershot) – Seat, Cupra, Renault and Dacia

• Role: SMC Motor Group
• Length: Full Time / Permanent
• Salary: £52,000 OTE
• Reporting to: Group Service Manager

We are looking for an enthusiastic and performance driven Group Parts Manager to lead our Parts departments across SMC Motor Group. SMC Motor Group operates across Surrey and Hampshire, in Woking, St Johns, Weybridge and Aldershot, with the Seat, Cupra, Renault and Dacia franchises, making this an exciting multi-brand aftersales opportunity.

The Group Parts Manager role involves leading and coordinating the Parts teams across the group, planning and managing parts mix and stock levels, and overseeing the day-to-day operations to achieve targets.

The ideal candidate will have strong communication, organisational and administrative skills to ensure the smooth running of the Parts departments and effective management of the teams.

Previous motor trade Parts management experience is preferrable.

The exciting SMC benefits we offer our Group Parts Manager:

• Birthday off
• Company Car
• Company pension scheme

Key job areas of the Group Parts Manager role:

• Leads and co-ordinates the Group’s Parts departments.
• Manages performance to achieve key targets and deliver continuous improvement.
• Manages and develops individuals.
• Develop and maintain professional working relationship with suppliers’ external representatives.
• Provides advice and sign-off on key issues.
• Works as a full member of the dealership team.
• Customer satisfaction
• Parts KPIs
• Parts ordering and stock control
• Staff development and training
• Budget control
• Health and safety compliance
• Previous Parts management experience
• Ability to lead and work as part of a team with proven coaching skills.
• Ability to work on own initiative or with minimum supervision.
• Excellent communication, administrative and organisational skills.
• Excellent customer service/people skills, delivering services to high standards.
• Must have flexible ‘can do’ attitude.
• Polite, calm and approachable personality.
• Proficient in relevant computer applications and systems.
• Full UK driving licence.

This is a wide-ranging role, assuming responsibility and leadership of the following areas:

• Customer satisfaction
• Parts KPIs
• Parts ordering and stock control
• Staff development and training
• Budget control
• Health and safety compliance

What we’re looking for in a Group Parts Manager:

• Previous Parts management experience
• Ability to lead and work as part of a team with proven coaching skills.
• Ability to work on own initiative or with minimum supervision.
• Excellent communication, administrative and organisational skills.
• Excellent customer service/people skills, delivering services to high standards.
• Must have flexible ‘can do’ attitude.
• Polite, calm and approachable personality.
• Proficient in relevant computer applications and systems.
• Full UK driving licence.

To apply, please send your CV and cover letter to hr@slm.co.uk

SMC Woking - Parts Advisor

An exciting opportunity has arisen for an enthusiastic and ambitious Parts Advisor at SMC Woking!

• Location: SMC Motor Group Woking Seat & Cupra

• Role: Parts Advisor
• Length: Full Time / Permanent
• Salary: Competitive
• Reporting to: Group Parts Manager

We are looking for someone enthusiastic and motivated to join our Aftersales team as a Parts Advisor. The role involves working closely within the Aftersales team to ensure our customers receive excellent customer service throughout their aftersales journey, from booking in their vehicle to liaising with them until their vehicle is ready to collect. Our Parts Advisors understand our customers’ requirements and guide them towards the product that best suits their needs, providing quotes and availability of stock and accessories.

The ideal candidate will have excellent interpersonal skills to achieve 100% customer satisfaction. Strong communication and organisational skills are needed in order to complete any relevant admin and claims processes.

SMC Woking Seat and Cupra also includes a Renault service centre, making it an exciting multi-brand aftersales opportunity. Previous motor trade experience is desired, as is a detailed knowledge of motor vehicles.

The exciting SMC benefits we offer our Parts Advisors:

• Birthday off
• Company pension scheme

Key job areas of the Parts Advisor role:

• Builds rapport and qualifies the customer’s requirements.
• Provide customer service in the way of quotes of prices and availability of stock and accessories, as well as guiding them towards the product that best suits their needs.
• Encourage sale of genuine parts and accessories where possible.
• Maintain stock levels.
• Liaising with the workshop team to order parts for workshop jobs.
• Work as part of the dealership team.
• Previous experience in customer service.
• Excellent customer service/people skills, delivering services to high standards.
• Excellent communication, administrative and organisational skills.
• Ability to work as part of a team.
• Ability to work on own initiative or with minimum supervision.
• Must have flexible ‘can do’ approach.
• Knowledge of sales principles and methods.
• Ability to successfully use persuasiveness/negotiation techniques.
• Full UK driving licence.

What we’re looking for in a Parts Advisor:

• Previous experience in customer service.
• Excellent customer service/people skills, delivering services to high standards.
• Excellent communication, administrative and organisational skills.
• Ability to work as part of a team.
• Ability to work on own initiative or with minimum supervision.
• Must have flexible ‘can do’ approach.
• Knowledge of sales principles and methods.
• Ability to successfully use persuasiveness/negotiation techniques.
• Full UK driving licence.

To apply, please send your CV and cover letter to hr@slm.co.uk

SMC Aldershot - Workshop Controller

An exciting opportunity has arisen for an experienced and ambitious Workshop Controller at SMC Aldershot!

• Location: SMC Aldershot
• Role: Workshop Controller
• Length: Full Time/Permanent
• Salary: £37,000 OTE

We are looking for someone enthusiastic and motivated to lead our multi-brand workshop team as a Workshop Controller. The role involves ensuring the smooth running of the multi-brand (Renault, Dacia, Seat) workshop, scheduling work to meet the customers’ needs, and meeting workshop targets.

The ideal candidate will be adaptable and innovative with their approach to working and have excellent interpersonal skills to be able to build rapport with customers, and when necessary, explain to customers the work required. We are looking for someone who is enthusiastic, experienced, and ready to make an impact from their first day!

Our Workshop Controllers work Monday to Friday 8:30am to 6pm, and Saturday 8:30am to 12:30pm on a rotational basis.

The exciting SMC benefits we offer our Workshop Controllers:

• Birthday off.
• Company pension scheme.

Key job areas of the Workshop Controller role:

• Ensuring aftersales processes are carried out efficiently to meet aftersales KPIs.
• Overseeing workshop loading and efficiency.
• Proactively arranging workshop bookings.
• Pricing of VHCs/additional work required.
• Ensure all work is carried out competently, and to manufacturer standards
• Liaise with customers where appropriate
• Lead and work as part of a team
• Provide training and development for team members
• Work closely with the technicians to meet the required efficiency standards

What we’re looking for in a Workshop Controller:

• Previous experience in a workshop/as a technician
• Ability to work on own initiative or with minimum supervision.
• Ability to lead and work as part of a team.
• Excellent communication, administrative and organisational skills.
• Must have flexible ‘can do’ approach.
• Polite, calm and approachable personality.
• Excellent telephone manner.
• Proficient in relevant computer application and systems.
• Full UK driving licence.

To apply, please send your CV and cover letter to hr@slm.co.uk

SMC Aldershot - Vehicle Technician

An exciting opportunity has arisen for an enthusiastic and ambitious Vehicle Technician at SMC Aldershot!

• Location: SMC Aldershot
• Role: Vehicle Technician
• Length: Full Time / Permanent
• Salary: Competitive (dependant on qualifications/experience)
• Reporting to: Service Manager

SMC Aldershot is looking for an experienced Vehicle Technician with a strong work ethic and a passion for problem solving to join our busy, multi-brand (Seat/Cupra and Renault/Dacia) workshop team. As a Vehicle Technician, you will be responsible for servicing, maintaining and repairing motor vehicles in line with the manufacturer guidelines.

We take pride in helping our employees develop their knowledge and skills using the latest manufacturer-based training.

The ideal candidate will have strong communication skills to be able to work as part of the team. Previous main dealer experience and MOT licence is preferred.

Our Vehicle Technicians work Monday to Friday 8:30am to 5pm, and Saturday 8:30am to 12:30pm on a rotational basis.

The exciting SMC benefits we offer our Vehicle Technicians:

• Birthday off.
• Opportunity to progress and develop through training courses.
• Company pension scheme.

Key job areas of the Vehicle Technician role:

• Carry out scheduled vehicle servicing in line with manufacturer guidelines.
• Undertake diagnostic activities to identify and rectify vehicle issues.
• Conduct electronic visual health checks (eHVC) on all vehicles and provide a comprehensive report with expert advice and recommendations.
• Maintain up-to-date product and service knowledge through training and development opportunities.
• Liaise directly with customers, where appropriate.
• Provide support to apprentices, where appropriate.
• Work as a full member of the dealership team.
• NVQ Level 3 in Light Vehicle Repair or equivalent.
• Ability to complete motor vehicle repairs and routine maintenance.
• Strong mechanical and electrical aptitude and troubleshooting skills.
• Willingness to work effectively within a team and ensure industry leading customer service.
• Strong communication skills to communicate effectively with customers and colleagues.
• Flexible ‘can do’ attitude.
• Ability to use own initiative and work under minimum supervision.
• Full UK driving licence.

What we’re looking for in a Vehicle Technician:

• NVQ Level 3 in Light Vehicle Repair or equivalent.
• Ability to complete motor vehicle repairs and routine maintenance.
• Strong mechanical and electrical aptitude and troubleshooting skills.
• Willingness to work effectively within a team and ensure industry leading customer service.
• Strong communication skills to communicate effectively with customers and colleagues.
• Flexible ‘can do’ attitude.
• Ability to use own initiative and work under minimum supervision.
• Full UK driving licence.

To apply, please send your CV and cover letter to hr@slm.co.uk

Experienced Parts Advisor – Aldershot based

• Job Type: Full-time, Permanent
• Salary: Competitive
• Preferably with Renault and or VAG Group training.
• Knowledge of POWER system, ETKA, RenaulP@rts, Eparts systems.
• Hours: Mon – Fri 08:00am – 5:30pm with 1 hour for lunch and alternate Saturdays of 08:30am – 12:30pm

For consideration, please forward CV outlining relevant experience for the job applied for to ian.morrison@smcmotorgroup.co.uk

Terms and Conditions:

Although every effort has been made to ensure that the information contained on this page is as accurate and up to date as possible.