SMC Motor Group is a family owned business, representing the Renault and SEAT franchise in Surrey and Hampshire for over 35 Years.
are always looking for people who possess high levels of customer
focus. SMC Motor Group firmly believes that it is people who make it one
of the most successful and innovative Renault, Dacia and SEAT Dealers
in the country.
As consumers` knowledge of the market increases, so does their expectations of the service provided by a dealer, with comments form our customers such as"I could not have asked for better. He found the perfect fix in under five minutes and I was back on the road. Very very impressed and I will be returning to them again" and "Today was having service for my van renault traffic, so I'm very happy about service department, very friendly and helpful explained everything very good." (Reviews taken from Google Places)
The key to exceeding customers’ expectations and achieving customer satisfaction lies with the right people and their consistent delivery of a quality service.Equipped with the relevant knowledge and skills to deliver this service, people are able to fulfil their potential and help gain competitive advantage. It’s all part of our commitment to offer all the support you need to fulfil your potential.
The SMC Motor Group is an equal opportunities employer.We currently have the following vacancies:-
Job Description: CUPRA Specialist SMC Motorgroup (Woking)
An exciting opportunity has arisen for a CUPRA Specialist at SMC Motorgroup. This is a newly created role to support the launch of CUPRA as a standalone brand, backed by the team at SEAT & CUPRA UK and the Volkswagen Audi Group. The right candidate will help shape the future of CUPRA for SMC Motorgroup in this new way of retailing focused on a bespoke customer experience, high levels of social media engagement and a single point of contact throughout the customers time with the vehicle.
Responsible for generating New CUPRA and Pre-Owned CUPRA sales leads and prospects;
Increasing Brand awareness through organising events to attract new customers and producing engaging social media content
Devising and managing a monthly communication plan together with the SMC Motorgroup Marketing team
Responsible for the sale of New and Pre-Owned CUPRA Vehicles
Managing and displaying product and merchandise to required standards
Achieving sales targets for New and Pre-Owned CUPRA vehicles
Responsible for providing One to One customer care for CUPRA owners throughout their lifecycle
Delivering an exclusive and bespoke customer experience
Welcoming customers and explaining the CUPRA Customer proposition
Presenting the product range and highlighting the key features tailored to the customer
Discuss and support the customer through the available test drive options
Responsible for CUPRA owner loyalty and retention
Guiding customer through their aftersales services
Organising and facilitating events
Responsible for living the CUPRA values
Being part of and engaging with the CUPRA Tribe
Acting as a CUPRA Brand Ambassador
You will report directly into our SEAT and CUPRA Brand Manager.
SMC Motorgroup are looking for a CUPRA Specialist who embodies the Brand’s values with the right attitude and
competencies delivering a unique customer experience:
Previous experience in a sales or account management background is desirable but not essential as full support and training will be given. Flexibility is a must as weekend work is involved.
Timings: We are looking for the right candidate to start no later than November 1st 2020. Applications will close 5th October 2020 with interviews and assessments taking place shortly afterwards.
Salary: Excellent package for right candidate including Company Car, 28 days holiday per annum plus birthday off as additional, strong development prospects and a friendly, family run working environment. This is not a commission based role.
We are committed to equal opportunities in employment. The policies and practices of SMC Motorgroup aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people.
For consideration please send a CV along with a cover letter answering the following questions to Martin Lang (SEAT and CUPRA Brand Manager) at email@example.com:
For consideration, please forward CV outlining relevant experience for the job applied for to firstname.lastname@example.org
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