COVID 19 measures at SMC Motor Group branches...
We are pleased to tell you that all of the necessary dealership changes and employee training has now been completed.
In order to support social distancing however, it is imperative that we limit the number of customers and colleagues in our dealerships at any one time. As such, our service departments will operate strictly on an appointment only basis, please contact your dealership to make a booking.
We wanted to outline some of the changes that you will find in our branches when you visit us next and re-assure you that here at SMC Motor Group we are taking the health and safety of our staff and customers very seriously.
Our workshops open from Monday 18th May and our shworooms on Monday 1st June on an appointment only basis to ensure we do not have too many people in our branches at the same time.
Our service recptions will be observing the 2 metre social distancing will be observed and screens will be fitted to desks for the benefit of staff and customers. Hand washing and sanitising products are freely available across all of branches for your use and protection.
The changes we have made affect not only visits to an SMC branch, but also affect the, use of protective covers and the re-sanitising of your vehicle following a service or MOT.
Our staff have also been trained to observe social distancing for collection of your vehicle for service/repair and its subsequent return and the use of protective gloves and masks where appropriate.
We are pleased to say that customers can still purchase a new or used cars or vans from us. You can secure a guaranteed part-exchange valuation, apply for finance and reserve a car, all without leaving the comfort of your home!
Without doubt, this has been the most challenging period during the Group’s 36 years of being in business; we have had to adapt and reconfigure the way in which we operate to ensure your safety and we want to thank you for your understanding and continued support during this unsettling time.
We have added some links below to take you to specific pages to see for yourself that changes we have made in our branches.
We hope that these changes that we have implemented will make you feel safe and confident that you are dealing with the SMC Motor Group that you know well, but one that has made the right changes for the right reasons to ensure the safety and wellbeing of staff and customers.
Click the image to find out more about our showrooms reopening on the 1st June...
Click the image to find out more about booking your car or van in for service or repair...
Click the image to find out more about reopening SMC Motor Group safely...
Click the image to find out more about talking to us online about changing your current vehicl or buying another new or used one from us...
As from Friday 24th July 2020 in line with Govermnet advice we kindly ask that all customers where possible to wear a face covering whilst visiting us. Mask can be provided if needed.
Update 21/07Please be aware that test driver’s details (and in fact all customers’ details) may be passed on to the NHS Track and Trace service if it becomes necessary for reasons related to Covid 19 and of course they should keep their details for up to 6 months so they can be supplied to any authority in regard to any fines and penalties.
Even Colin is sticking to the 2 metre rule from his work colleagues.
at SMC Motorgroup we have been really busy in our digital sales team
with our “Click and Collect” service. However we also know that a lot of
people will want to experience a vehicle for themselves before they
buy. As our showrooms open there doors to customers again on the 1st
June 2020 we will be ready to welcome you warmly, however we have a made
a few changes to help keep everyone safe.
We look forward to welcoming our custemers back again to our shworooms as well as our servcie deprtments!
Customers are buying and taking delivery of cars from us and are happy with how we are handling social distancing and provinding PPE equipment. Well done Glen.
See the bottom of this page for updates. We are now open from Monday 18th May for Service by appointment only. We ahev also posted details of the changes we have made in our dealerships to accomodate Government guidelines and also details of our online sales.
We had some very sad news last Sunday, Vince Blackman our Sales Manager at our Aldershot SEAT branch passed away after a short illness this week . We have not only lost a great colleague but also a good friend and he will be greatly missed by all of us at SMC. His wife Susan and family set up a Just Giving page in memory of Vince to raise money for the Phyllis Tuckwell Hospice in Farnham. If you would like to make a donation in his memory CLICK the link below to do so :- bit.ly/2WuO3G3
Click Here to view the latest update from Motability.
Temporary 6 month exemption will enable vital services to continue, frontline
workers to get to work, and people to get essential food and medicine.
Click Here to view full article on Government Web site.
SMC Motor Group are unabe to help with this directly as we are brokers not the actual lender, however enquires relating to your finance agreements will need to be directed to our finance partners. You can find out who holds your finance agreement by looking at your bank statement however it will likely be one of the two companies listed below along with contact information for them: Click Here to view the latest update from Motability
Renault or Dacia :- RCI Finance (also known as Renault Finance and Dacia Finance): https://www.renaultfinanceuk.com/online-account or 03330 090 230
SEAT :- VWFS (also known as SEAT Finance): https://customer.vwfs.co.uk/SEAT.html or 0370 333 4446
Both companies are experiencing higher than usual call volumes.
The Citizans Advice may also be able to advise you and further information is available by clicking the following link :-https://www.citizensadvice.org.uk/debt-and-money/if-you-cant-pay-your-bills-because-of-coronavirus/
24/03/20 Corona Virus/COVID 19 Update : -
With the unprecedented situation evolving around Corona Virus our dealerships are currently closed until further notice. For the latest information please visit our advisory page.
Following the statement from the prime minister last night, we plan to immediately comply with the measures announced through the closure of all of our dealerships as of today Tuesday 24th March.
As the country moves into this next phase in the fight against COVID-19, we ask for your patience while we work to ensure our customers are contacted as quickly as possible by our employees working from home in the coming days.
Although our showrooms will be closed, you can still visit our website and enquire online should you have any queries
If you have any questions or concerns we will do our best to answer them and send them via the attached form to the right or we are updating relevant issues below as they come along.
We hope this helps?
SMC Motor Group reserves the right to amend or change information without prior notification during this ever changing and challenging period. The information is the latest that we have been made aware of and we would urge customers to verify this for themselves. This page links directly to external web site that we are not in control of and cannot be held responsible for the content or any issues arising from doing so. E & O Excepted.