SMC Renault in Oatlands Drive, Weybridge is one of 16 nationwide dealerships to be awarded the prized accolade in the ‘Driver Power – Dealer of Excellence’ programme that is hosted by Groupe Renault UK and the UK’s biggest-selling motoring magazine, Auto Express.
The local dealership was nominated for the award in February after it performed strongly in Groupe Renault UK’s in-house Customer Satisfaction measures. Together with 22 other nominated dealerships, SMC Renault Weybridge was then subject to an in-depth independent customer care evaluation by Driver Power. Focusing on the results of an extensive customer satisfaction survey, the findings by Driver Power confirmed that the local dealership was delivering a level of service that verified it as a ‘Driver Power – Dealer of Excellence’.
James Kimber (Managing Director), Tim Golding (Group Service Director) and Mark Jones ( SMC Renault Weybridge Genral Manager) of SMC Motor Group were presented with the coveted award by Linda Blackwell, Renault UK Area Manager After Sales, at SMC Renault Weybridge in August.
James Kimber (Managing Director) at SMC Motor Group said: “We are delighted to receive this award and it recognises how we strive to provide our customers with a first-class experience every time they have contact with our dealership.
“To just be nominated for the award is a fantastic achievement and it’s reassuring to know that our team has been voted amongst the best of the best by such a respected organisation as Driver Power and has been judged to exceed their exacting standards. We certainly won’t be resting on our laurels though, and with the launch of the All-New Megane only weeks away, we are looking forward to providing our customers with an even better experience.”
Congratulating the dealership, Groupe Renault UK’s Mark Crockett, Director of Total Customer Experience, said: “SMC Renault Weybridge can feel very proud with its performance. Our commitment to improving quality and standards across the board has never been higher, and we established this unique partnership and initiative with Auto Express and Driver Power to offer customers a transparent, independent verification of the customer experience our Dealer partners are delivering. Customers of SMC Renault Weybridge can rest assured that they will receive the very best service and their motoring requirements are in the safest of hands.”
Established earlier this year by Groupe Renault UK and Auto Express magazine, the Driver Power Dealer of Excellence programme is an accreditation programme that seeks to identify, recognise and reward automotive dealerships that provide excellent customer service. It is backed by the expertise of more than a decade of conducting the annual Driver Power Survey, the UK’s largest independent automotive satisfaction study.
For more information about the Renault range or to book a test drive, visit [SMC Renault Weybridge’s 168-170 Oatlands Drive, Weybridge showroom now, call 01932 855021 or visit http://www.smcmotorgroup.co.uk/renault/